Support - Get Connected
Please try the following steps before contacting support.
Step 1 - Scan your Network
Tap the Scan icon at the bottom of the screen and then tap the refresh icon at the top of that page.
If you tap a machine you will be prompted for a Username and Password, and FileBrowser will connect.
If FileBrowser does not connect please continue to step 2.
Step 2 - Check your network device settings
Please select the type of Network device that you are trying to access from the dropdown list below to see our tailored guides.
Step 3 - Use our Troubleshooter for specific connection problems
If you used our guides and still can't connect, please use our TroubleShooter for specific steps to resolve common problems.
Step 4 - Contact Support
If you still can't connect or are experiencing problems with FileBrowser and none of the steps above have resolved the issue, please send an email to email@example.com describing the error message FileBrowser reports and details of what you are trying to connect to.
If you are trying to access your shared network drive from outside your network (from the Internet), please take a look at our External Access Guide that explains two methods of achieving this.