FileBrowser Frequently Asked Questions

• GoogleDrive Error: Failed to list folder contents - Insufficent Permission?

  If the error "Failed to list folder content - Insufficent Permissions" is displayed, edit your Google Drive connection, unlink your account and tap "Save". Tap your Google Drive location on the home screen and re-link it.

  You should see a screen like this, scroll to the bottom and tap "Continue".

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• How to transfer my settings from FileBrowser to FileBrowser Professional?

  Easily transfer all your settings from FileBrowser to FileBrowser Professional with our detailed settings guide.

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• How do you copy files and folders from iPhone to iPad?

  Copy files or entire folders with ease with FileBrowser follow our simple guide.

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• How do I connect to my Wasabi Cloud Storage on iPhone / iPad?

  Connecting to Wasabi from iOS is easy. Follow our simple Wasabi iOS connection Guide. This is only available in FileBrowserGO and FileBrowser Professional.

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• iCloud doesn't appear when it's enabled.

  iCloud has to be enabled per app in the Settings app/iCloud Drive page.

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• Can I add other apps folders to FileBrowser?

  Tap “Add Location”” from the FileBrowser home screen and select “App Folder”. Then select the other app’s On My iPad folder and tap “Open”. Give the new location a display name and Save.

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• Why can’t I see my apple music library in FileBrowser?

  Apple restricts how you can access your music on your iPad or iPhone. Use Apple’s built-in Music app to play your Apple Music or Synced Music.

  If you wish to stream your music from your music collection on a computer or network drive please try our other app MusicStreamer.

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• How do I pass a file from one app to another in iOS?

  • In FileBrowser Find the file you wish to copy
  • Tap the file context menu and choose "Share File..."
  • A list of apps registered to handle this file type will appear in the menu.

  To see more on this click here.

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• How do I edit a file in another app?

  If you want to edit office docs such as Word, Excel or Powerpoint follow our simple guide.

  If you want to edit a file in another app, simply tap the 'file context menu' and select 'Share File' choose the app you wish to edit with.

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• What’s the difference between “On My iPad/iPhone” and “My Private Files” in FileBrowser?

  “On My iPad” or “On My iPhone” is a local folder inside FileBrowser that is accessible to other apps. In Apple’s Files apps select the 'On My iPad' location and choose FileBrowser. If you want your Files to not be accessible to other apps use the “My Private Files” folder which is only accessible via FileBrowser.

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• How do I delete a file or folder on iPad/iPhone with FileBrowser?

  Easily delete files or folders with FileBrowser, see our simple guide.

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• How do I copy multiple files at once on iPad/iPhone?

  Easily select multiple files and or folders and copy them to another location with your iPad/iPhone. Follow our simple multi-select guide.

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• What video formats does FileBrowser support?

  FileBrowser can stream all the video formats supported by the iPad/iPhone iOS including:

  • M4V (without DRM)
  • MP4
  • MOV (some but not all kinds)
  • 3GP
  • 3G2
  • AVI (some types, such as those captured on a mobile phone)

  Movie files not supported can be easily streamed to another app. For AVI files containing DIVX/MPG and other non-Apple formats see our stream movies to another app guide.

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• What music files does FileBrowser support?

  Supported audio formats are

  • AAC
  • MP3
  • AIFF/AIF
  • WAV
  • M4A
  • M4B
  • M4P

  If you wish to stream your playlists from your music library on a computer or network drive to your iPad/iPhone try our other app MusicStreamer.

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• How do I play video files that FileBrowser can't display?

  Movie files not supported by FileBrowser can be easily streamed to another video player app. For AVI files containing DIVX/MPG and other non-Apple formats see our stream movies to another app guide.

  FileBrowser can stream the following files to other apps:

  • MPG
  • MPEG
  • WMV
  • DIVX
  • FLV
  • MKV
  • MOD
  • TS
  • VOB
  • OGG
  • RM
  • RMVB
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• How do I connect to my shared drives whilst away from my network?

  To connect to your files whilst away from the home or office with your iPad/iPhone requires a VPN, follow our External Access guide to setup ZeroTier on your computer.

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• Why can't I connect to my NAS drive from my iPhone/iPad?

  Some NAS drives require FileBrowser's 'Compatibility Mode' setting to be switched on. This setting can be found in the 'Advanced Settings' section of the machine config page. Your NAS drive may also need FileBrowser's 'Enable NetBIOS' setting to be switched on. Simply:

  • Tap the context menu on your nas drive connection on the homescreen of FileBrowser and select 'Edit'.
  • Tap 'Advanced Settings' at the bottom of the dialog.
  • Switch on 'Enable NetBIOS' and confirm the popup.
  • Then switch on 'Compatibility Mode' and confirm the popup.
  • Tap back and then Save your changes.
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• Why can't I connect to my Western Digital NAS drive from iOS?

  The most recent firmware on WD NAS drives requires FileBrowser's "Compatibility Mode" to be switched OFF. Simply:

  • Tap the context menu on your nas drive connection on the homescreen of FileBrowser and select 'Edit'.
  • Tap 'Advanced Settings' at the bottom of the dialog.
  • Switch on 'Compatibility Mode' and confirm the popup.
  • Tap back and then Save your changes
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• Connecting to NAS drives running old firmware

  We have had a number of customers report a problem where they are unable to connect to their NAS drive and every username/password is rejected. This has been tracked down to these NAS drives running a very old version of Samba (3.0.10). FileBrowser version 1.7 and above now includes a 'Compatibility Mode' option. Setting this to 'ON' will allow connections to NAS drives such as these. Simply:

  • Tap the context menu on your nas drive connection on the homescreen of FileBrowser and select 'Edit'.
  • Tap 'Advanced Settings' at the bottom of the dialog.
  • Switch on 'Compatibility Mode' and confirm the popup.
  • Tap back and then Save your changes.
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