TroubleShooting

This interactive troubleshooting guide has been compiled from real issues handled by our support staff. We urge you follow it for your particular issue, as it could rapidly solve a problem you're having with one of our products.

All the information in this guide is applicable to all of our products.

Please select the appropriate link below...

I am attempting to connect over local WiFi to:

• Mac (running OSX 10.5.8 or later)
• Windows 10
• Windows 7 or 8
• Windows Vista
• Windows XP
• Time Capsule/Airport Extreme/Airport Express
• Stand-alone Network Attached Storage (NAS)
• Linux/Unix running Samba

I am attempting to connect to a home or business network over the Internet using:

• Virtual Private Network (VPN)