ServerControl Support

In order to shutdown or restart a Windows computer, ServerControl needs to connect as the Administrator account. This account is disabled by default and will need to be activated.

Enabling the Administrator account

1 Start a Command Prompt as an Administrator by right-clicking on the "Command Prompt" icon in the Windows Start Menu and choose "Run as administrator". Click Continue if you are presented with a confirmation popup message box.

2 In the new command prompt, enter "net user administrator /active:yes".

Setting the Administrator password

The Administrator password must be strong, otherwise your system will not be secure. We recommend using a password that has uppercase and lowercase letters, at least 1 number and at least one punctuation mark.

1 Go to Control Panel->User Accounts and click the link "Manage another account" and you will see all your users. There should be one that is named "Administrator", with "Administrator" listed under it as well. This is the real Admin account.

2 Click this user and then click the "Create a password" link and then enter a strong password.

Configure ServerControl

In ServerControl enter 'Administrator' into the User Name field

Disabling the Administrator account

If you no longer wish to use ServerControl the Administrator account can be disabled again using the 'Enabling the Administrator account' instructions above replacing step 2 with "net user administrator /active:no".

User login popup keeps appearing

If the user login prompt continues to popup please check the following:

Click Start > Control Panel > Administrative Tools > Local Security Policy.
Expand Local Policies > Security Options.
In the right pane, double-click Network Access: Sharing and Security model for local accounts.
Select "Classic - local users authenticate as themselves." and click OK.